At 3d2n, your privacy is more than a legal obligation — it is our most fundamental commitment to every member. This Privacy Policy transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This is the foundation of how 3d2n manages and protects your personal data — written in plain language so every Malaysian player fully understands their rights.
This Privacy Policy ("Policy") is published by 3d2n ("we", "the Company", or "the Platform") and applies to all users and members of the 3d2n online casino platform, accessible via our official website. This Policy clearly explains how we collect, use, disclose, transfer, and protect your personal information when you use 3d2n's services.
By creating an account on 3d2n or by continuing to use our platform after this Policy has been updated, you are deemed to have read, understood, and agreed to this Privacy Policy in full. If you do not agree with any part of this Policy, please discontinue your use of the 3d2n platform and contact us to close your account if needed.
3d2n collects various types of personal information for different purposes. Below is a full explanation of the data categories we collect from our platform members:
When you register a new account with 3d2n, we collect the following information:
To meet anti-money laundering (AML) legal requirements and identity verification obligations, we may request the following documents at certain stages:
When you make a deposit or withdrawal through 3d2n, we record the following information:
For service improvement, fraud detection, and responsible gaming compliance purposes, 3d2n records:
Automatically, the 3d2n system also collects the following technical information whenever you use the platform:
3d2n uses the personal data collected for the following purposes, all of which are necessary to provide Malaysian players with a safe, fair, and high-quality online casino experience:
Your registration data is used to create and manage your 3d2n account, verify your identity at login, process account requests such as password changes, and ensure that only you can access your account. Your account security is our top priority.
Your payment information is required to process deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX, and to process your winnings withdrawals to a registered Malaysian bank account or e-wallet. Without this information, we are unable to provide the financial transaction services you require.
Some of your data is required to ensure 3d2n complies with applicable legal obligations in Malaysia — including anti-money laundering (AML) requirements, know your customer (KYC) procedures, LHDN tax compliance, and transaction reporting mandated by Malaysian authorities when necessary.
Your game history data is used to monitor play patterns and identify signs of problem gambling, enabling responsible gaming limit tools to function effectively — ensuring features like deposit limits, loss limits, and session time alerts work accurately to protect your long-term interests as a 3d2n player.
Technical information and transaction history are used by 3d2n's security systems to identify and prevent fraudulent activity, money laundering, multiple account ownership, and bonus abuse. This protects all legitimate players on our platform from the negative impact of unlawful activity.
Platform usage data is analysed in aggregate (not at an individual level) to understand usage patterns and improve the 3d2n platform experience. We also use your email address and phone number to send important account notices, security information, and — with your consent — details about promotions and exclusive offers that may interest you.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), 3d2n processes your personal data on the following legal bases:
3d2n does not sell or disclose members' personal data to third parties for marketing or commercial purposes. However, in the following limited situations, your data may be shared:
3d2n works with carefully selected third-party service providers for specific purposes essential to our platform's operation. These include Malaysian local payment processors (FPX gateway, e-wallet providers), game software providers, cloud computing services, and analytics tools. All providers are bound by strict contractual agreements requiring them to protect your data to the same or higher standards as 3d2n.
3d2n may disclose your personal data to Malaysian authorities — including the police, courts, or regulatory bodies — when required by a valid court order, legal obligation, or to cooperate with official investigations into criminal activity or fraud.
In the event of any merger, acquisition, or business transfer involving 3d2n, members' personal data may be transferred as part of the business assets. You will be notified in advance of any such transfer and informed of your rights in relation to it.
Your personal data is stored on servers protected by multiple layers of technical and organisational security measures. These include 256-bit SSL encryption for all data in transit, AES-256 encryption for stored data, multi-layered firewalls, intrusion detection and prevention systems (IDS/IPS) operating 24/7, real-time security monitoring, and regular independent security audits.
Access to members' personal data at 3d2n is restricted to staff who genuinely require it to carry out their duties. All internal access is logged and audited on a regular basis. Staff with access to sensitive data undergo background checks and data protection training before being granted access to the system.
3d2n retains your personal data only for as long as necessary for the purposes set out in this Policy or as required by Malaysian law. Once the retention period expires, data is securely deleted using methods that meet international industry standards and ensure the data cannot be recovered.
3d2n uses cookies and similar tracking technologies to enhance your experience and ensure the platform operates correctly. Below are the types of cookies we use:
These cookies are essential for the basic functioning of the 3d2n platform and cannot be disabled. They include login session cookies that keep you signed in during play, security cookies that protect your account from CSRF attacks, and language preference cookies. Without these cookies, the platform cannot function properly.
These cookies help us understand how users interact with the 3d2n platform so we can improve it. All information collected is aggregated and cannot be used to identify you personally. You may disable these cookies through your web browser settings without affecting the platform's core functionality.
You can manage or delete cookies through your web browser settings at any time. Please refer to your browser's documentation (Chrome, Firefox, Safari, Edge) for step-by-step instructions on managing cookies. Please note that deleting essential cookies may affect your gaming experience on 3d2n.
The 3d2n platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors under the age of 18. Should we discover that a minor's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian who believes that your child under the age of 18 has registered an account with 3d2n, please contact us immediately at [email protected] so that we can take the appropriate action without delay.
As a 3d2n player and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold the following rights, which we are fully committed to upholding:
To exercise any of the above rights, please contact us by email at [email protected] or via the 3d2n platform's live chat. We will process your request within 14 business days of receiving a complete request along with the required identity verification.
In certain cases, your personal data may be processed or stored on servers located outside Malaysia — for example, when we use cloud computing services or international game software providers. 3d2n ensures that any cross-border data transfers are protected by appropriate safeguards, such as standard contractual clauses or adequate data protection assessments. We will only transfer your data to jurisdictions with data protection standards equivalent to or higher than those of Malaysia.
The 3d2n platform may contain links to third-party websites or services. This Privacy Policy applies solely to the 3d2n platform. We are not responsible for the privacy practices or content of any third-party websites or services accessed via links from our platform. We encourage you to read the privacy policy of each website you visit independently.
3d2n reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or changes to the services we offer. Material amendments will be communicated to members via their registered email or a prominent notice on the 3d2n platform at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will reflect the date of the most current version of this Policy.
Your continued use of the 3d2n platform after any Privacy Policy amendment takes effect will be considered your acceptance of the updated version. It is your responsibility to review this page periodically to stay informed of the currently applicable Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by 3d2n, please reach out to us through the following channels:
As a 3d2n member and Malaysian citizen, you have important rights under PDPA 2010 that we fully respect. Below is a straightforward summary of those rights.
Answers to the questions most frequently asked by Malaysian players about how 3d2n protects and manages their personal data.
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